You may want to return the product if,
- You received a damaged product - inform us within 15 Days of receiving the product
- You received a defective product - inform us within 15 Days of receiving the product
- We shipped a wrong product - inform us within 15 Days of receiving the product
All you need to do is:
- Return request send through www.clubbcart.in or Contact us at firstname.lastname@example.org or call us on 033 – 2449 5293 within the timeline mentioned above
- Return the product unused and in the same condition as you received it, with the original packaging, tags and invoice
- Once we receive the product, we will provide a replacement or refund your payment if replacement is not possible
We do not accept returns for:
- Used products or products not returned in the same condition as you received
- If you do not inform within 15 Days.
To return the product:
- Kindly ensure that the product is unused and in the same condition as you received it, with the original packaging, tags and invoice.
- Courier the product(s) to www.clubbcart.in
Return shipment address:
Clubb International Pvt. Ltd.
86, Dr. Sudhir Basu Road, Kolkata – 700 023.
PH : 033 – 2449 5293 / 2409 9069
- Should you wish to return all or a part of your order, you need to let us know within 15 Days from the date of receiving your parcel. You can either call our Customer Support No. 033 – 2449 5293 between 11:30 A.M. and 8:30 P.M. and choose the return option over the phone to reach our dedicated helpline for returns or write to us email@example.com
Refunds are made as follows:
1. If the payment was made in cash then the refund is made in the form of a NEFT/cheque.
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Please Note: clubbcart.in will make refund NEFT/Cheque only in the registered name of the customer.
We will keep you updated on the status of your return at each step:
When we validate your return, we send you a return authorization mail
At the closure of your refund, we send you a closure mail